Contact Us

PureB12 Customer Support

Get in Touch With the PureB12 Team

Contact us for questions about Pure Mate™ Vitalize products, flavors, ingredients, orders, shipping, returns, wholesale opportunities, or currently published product documentation.

Including the relevant product name, order number, and a clear description of your request helps our team understand the issue more efficiently.

Email Customer Support Read the FAQ View the Collection
Email info@purediffuser.com

Use this address for product, order, wholesale, policy, and documentation questions.

Business Hours Monday–Friday

9:00 AM–5:00 PM Eastern Time, excluding applicable holidays.

Target Response Window 24–48 business hours

Complex order, wholesale, or documentation requests may require additional review time.

What Can We Help With?

Choose the category closest to your question and include the information needed for our team to review it.

Product Questions

Ask about available flavors, product format, published ingredient information, nicotine-free positioning, caffeine-free positioning, or collection navigation.

Order Support

Contact us about order confirmation, shipping status, damaged deliveries, incorrect items, return eligibility, or refund procedures.

Wholesale Inquiries

Share your business name, website, sales market, expected order quantity, and the products or flavors you are interested in.

Documentation Requests

Ask about currently published product documentation, ingredient resources, or the present status of information shown on the Product Transparency page.

For Existing Orders

Include enough information for the support team to locate and understand your order request.

  • Your order number.
  • The email address used during checkout.
  • The product or flavor involved.
  • A clear description of the question or issue.
  • Photos of packaging and the affected item when reporting damage.

For Wholesale Inquiries

Providing business details in the first message helps us review whether a potential partnership is suitable.

  • Business or store name.
  • Business website or marketplace profile.
  • Country and primary sales market.
  • Estimated initial order quantity.
  • Products or flavors of interest.

Check These Resources First

Your question may already be answered in one of the official PureB12 product, policy, or transparency resources.

PureB12 FAQ Product, flavor, ordering, shipping, transparency, and support questions. Product Transparency Review the current status of published documentation and ingredient information. Shipping Policy Review processing, delivery, destination, and carrier information. Refund Policy Review return eligibility, damaged-item procedures, and refunds.

What Happens After You Contact Us?

The exact process depends on the type and complexity of the request.

01
Message received Your request enters the customer-support queue.
02
Details reviewed The team checks the order, product, policy, or documentation involved.
03
Clarification requested We may ask for an order number, photos, business information, or other relevant details.
04
Response provided The team replies with available information or the next applicable step.

Send Us a Message

Use the contact form below to reach the PureB12 support team. Select the most relevant subject and include enough detail for us to understand your request.

You may also email info@purediffuser.com . Sending duplicate messages through both channels may slow the review process rather than speed it up.

Do not include full payment-card numbers, account passwords, government identification numbers, medical records, or other unnecessary sensitive information in your message.