Refund Policy
Refund Policy
At PureB12, we want every customer to have a clear understanding of our return, replacement, and refund process.
This policy explains eligibility requirements, damaged products, order issues, and how to contact our support team.
Return Eligibility
Due to the nature of diffuser products, returns are accepted only for eligible items that meet the requirements below.
- Products must be unopened, unused, and in original packaging.
- Return requests must be submitted within 30 days after delivery.
- Customers must provide order information for verification.
- Approved returns must follow instructions provided by our support team.
Non-Returnable Items
For hygiene and product integrity reasons, opened or used diffuser products generally cannot be returned.
- Opened products
- Used products
- Products without original packaging
- Items returned after the eligible return period
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.
Include your order number and clear photos showing the issue.
Depending on the situation, we may provide a replacement, refund, or another appropriate solution.
Refund Process
Once an approved return is received and reviewed, we will notify you of the refund decision.
- Approved refunds are issued to the original payment method.
- Processing time depends on your payment provider.
- Most refunds appear within 5-10 business days after processing.
Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Orders that have already entered fulfillment or shipment may not be eligible for cancellation.
Shipping Issues
Customers are responsible for providing accurate shipping information.
- Incorrect addresses may cause delivery delays.
- Lost packages should be reported promptly.
- Shipping damage should include photos and order details.
Contact Us
If you have questions about refunds, returns, damaged products, or order support, please contact our customer service team.
Need Help With Your Order?
Our support team is available to assist with product questions and order issues.
Contact PureB12