Shipping Policy

PureB12 Delivery Information

Shipping Policy

This Shipping Policy explains order processing times, delivery estimates, tracking information, shipping costs, and important delivery information for PureB12 customers.

We work to provide reliable order fulfillment while keeping customers informed throughout the shipping process.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders are reviewed before fulfillment.
  • Tracking information is provided after shipment.
  • Processing time does not include carrier transit time.
  • Orders placed during holidays or high-volume periods may require additional processing time.

Shipping Methods & Delivery Estimates

Standard Shipping

Estimated delivery:
5-7 business days

Expedited Shipping

Estimated delivery:
2-3 business days

Delivery Notice

Times are estimates and may vary by carrier.

Delivery estimates may be affected by weather, carrier delays, holidays, customs processing, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated during checkout based on destination, available shipping methods, and order details.

  • Shipping promotions may be offered from time to time.
  • Any free shipping offers will be clearly displayed on the website.
  • Applicable taxes, duties, or additional fees may apply depending on location.

Order Tracking

After your order ships, you will receive a shipping confirmation email containing tracking information.

  • Use the tracking number provided to monitor delivery progress.
  • Tracking updates depend on the carrier system.
  • Some tracking events may take time to appear after shipment.

Shipping Restrictions

PureB12 products are shipped only to locations where delivery is available and permitted.

  • Customers are responsible for providing accurate shipping information.
  • Customers are responsible for ensuring their order complies with applicable local requirements.
  • We may cancel or refuse shipment where delivery cannot be completed.
  • Some locations may have product shipment restrictions.

Address Changes & Order Updates

If you need to update your shipping address or modify an order, contact our support team as soon as possible.

Once an order has entered fulfillment or shipment, changes may no longer be possible.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, appears lost, or experiences an unexpected delivery issue, please contact our support team.

  • Provide your order number.
  • Include photos when reporting damaged packages.
  • We will work with you to review the issue and determine appropriate next steps.

International Shipping

For international orders, customers may be responsible for customs requirements, import charges, taxes, or other fees imposed by local authorities.

Delivery availability varies by destination.

Need Shipping Help?

Contact the PureB12 support team for questions about orders, tracking, delivery, or shipping issues.

Contact PureB12