Terms of Service
Terms of Service
These Terms of Service govern your access to and use of the PureB12 website, online store, content, products, features, and related services.
Throughout these Terms, “PureB12,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], the operator of this website. “You” and “your” refer to each visitor, customer, or other user of the website.
By accessing the website, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them. Do not use the website or purchase a product if you do not agree.
This page is a general ecommerce template and not legal advice. Replace the business-name and governing-law placeholders and have the final terms reviewed for the countries and states where you sell.
1. Acceptance of These Terms
By visiting or using the website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, Product Disclaimer, and any additional terms displayed during checkout.
We may update these Terms when our services, business practices, or legal requirements change. Updated Terms become effective when published unless a different effective date is stated.
Changes will not retroactively alter a transaction already completed except where required or permitted by applicable law.
2. Adult-Use and Eligibility Requirements
Pure Mate™ Vitalize products are intended only for adults who meet the applicable legal purchasing age in the location where they purchase, possess, or receive a product.
By placing an order, you represent that you meet all applicable age and legal eligibility requirements and that the information you provide is accurate.
- You meet the applicable legal purchasing age.
- You may lawfully purchase and receive the product in your location.
- You will not purchase products for a minor or prohibited recipient.
- You will provide accurate information during age verification and checkout.
We may refuse, cancel, or limit an order when age, identity, payment, destination, legal eligibility, or fraud checks cannot be completed.
3. Website and Online Store Use
You may use the website only for lawful personal or business purchasing purposes and in compliance with these Terms.
You are responsible for maintaining the confidentiality of any account credentials and for activities performed through your account. Notify us promptly if you believe an account has been accessed without authorization.
You agree to provide current, complete, and accurate account, billing, shipping, and contact information and to update that information when necessary.
4. Product Information and Availability
We aim to present product names, descriptions, flavor information, images, pricing, availability, and other store content accurately. However, product information may contain errors or become outdated.
Packaging, labeling, appearance, availability, and other product details may change. Screen settings may also affect how colors and images appear.
Products may be discontinued, limited, replaced, or unavailable without prior notice.
Pure Mate™ Vitalize products are not medical products or dietary supplements.
We may correct an error, update information, or cancel an affected order. When payment has already been collected for a canceled order, the applicable amount will be refunded.
5. Orders and Order Acceptance
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that the order has been accepted.
An order is accepted when we confirm fulfillment or shipment, subject to applicable law.
We may refuse, limit, hold, or cancel an order for reasons including:
- Insufficient inventory or product unavailability.
- Incorrect pricing, description, discount, or product information.
- Payment authorization failure or billing-information mismatch.
- Suspected fraud, resale abuse, unauthorized use, or policy violations.
- Age, identity, destination, or legal-compliance concerns.
- Carrier, fulfillment, safety, or operational limitations.
We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.
6. Pricing, Taxes, Discounts, and Payment
Prices are displayed in the currency shown on the website or at checkout. Prices, promotions, and availability may change without prior notice, subject to applicable law.
Taxes, shipping charges, duties, carrier fees, and other applicable amounts may be calculated and displayed at checkout.
Payment authorization
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges.
Discounts and promotions
Discount codes, promotions, bundles, and special offers may have additional conditions, expiration dates, quantity limits, and exclusions. Unless expressly stated, offers may not be combined.
We may correct pricing or promotional errors. We will provide any refund required when an affected paid order is canceled.
7. Shipping, Delivery, Returns, and Refunds
Processing and delivery estimates are estimates rather than guarantees unless applicable law requires otherwise. Delays may occur because of inventory, age verification, carriers, weather, customs, address problems, or other circumstances.
Customers are responsible for providing an accurate and complete delivery address. Additional charges or delivery problems caused by incorrect information may be the customer’s responsibility to the extent permitted by law.
Return, replacement, cancellation, and refund eligibility is governed by the policies published at the time of purchase, except where mandatory consumer rights apply.
8. Prohibited Uses
You may not use the website, content, or services to:
- Violate any applicable law, regulation, court order, or third-party right.
- Purchase, provide, promote, or resell products to minors or prohibited recipients.
- Submit false age, identity, billing, shipping, or account information.
- Commit fraud, payment abuse, chargeback abuse, or unauthorized transactions.
- Introduce malware, malicious code, automated attacks, or security threats.
- Scrape, crawl, copy, or extract website data without authorization.
- Interfere with the website, checkout, security, network, or another user.
- Impersonate another person or misrepresent an affiliation.
- Use content in a misleading, defamatory, infringing, or unlawful manner.
- Circumvent purchasing limits, eligibility controls, or security measures.
We may suspend access, cancel orders, or take other appropriate action when we reasonably believe these Terms have been violated.
9. Intellectual Property
Website content—including names, trademarks, logos, text, graphics, photographs, product images, page layouts, designs, videos, software, and other materials—is owned by or licensed to [LEGAL BUSINESS NAME] and is protected by applicable intellectual-property laws.
You may access the website for personal, noncommercial use. No ownership rights are transferred to you.
Without prior written permission, you may not reproduce, republish, sell, distribute, modify, create derivative works from, publicly display, commercially exploit, or remove rights notices from website content.
10. Third-Party Services, Tools, and Links
The website may rely on or link to third-party platforms and service providers, including Shopify, payment processors, shipping carriers, analytics providers, advertising services, verification services, and external websites.
Third-party services are governed by their own terms and privacy practices. We do not control third-party websites and are not responsible for their content, availability, security, or practices except to the extent required by applicable law.
Review the terms and policies of a third-party service before using it or providing information.
11. Privacy and Electronic Communications
Our collection and use of personal information is described in the Privacy Policy and applicable privacy-choice pages.
By providing contact information, you agree that we may send transactional communications relating to orders, accounts, customer service, security, and policy changes.
Marketing communications are subject to applicable consent and opt-out requirements. You may unsubscribe using the method included in the message.
12. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website, content, and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, current, or compatible with every device.
Nothing in these Terms excludes warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded.
Pure Mate™ Vitalize products are not medical products or dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
13. Limitation of Liability
To the maximum extent permitted by applicable law, [LEGAL BUSINESS NAME] and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website, services, products, or these Terms.
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
Some jurisdictions do not permit certain warranty exclusions or liability limitations. In those jurisdictions, the applicable limitations apply only to the lawful extent.
14. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless [LEGAL BUSINESS NAME] and its owners, officers, employees, contractors, agents, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your unlawful or unauthorized use of the website or services.
- Your material violation of these Terms.
- Your infringement of another person’s rights.
- False, fraudulent, or misleading information submitted by you.
This section does not apply where prohibited by applicable consumer law.
15. Suspension and Termination
We may suspend or terminate access, cancel orders, or restrict future transactions when reasonably necessary to address fraud, security, prohibited conduct, eligibility concerns, payment disputes, legal obligations, or violations of these Terms.
Provisions that by their nature should survive termination—including payment obligations, intellectual-property rights, warranty disclaimers, liability limitations, indemnification, and governing law—will remain effective.
16. Severability, Waiver, and Entire Agreement
Severability
If a provision of these Terms is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.
No waiver
A failure to enforce a provision does not waive the right to enforce it later.
Entire agreement
These Terms and the policies incorporated by reference form the agreement between you and us concerning use of the website and purchases through the online store, except for any separate written agreement expressly accepted by both parties.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law rules, except where the mandatory laws of a customer’s location apply.
Any dispute will be handled in the courts with lawful jurisdiction unless the parties agree to another permitted resolution method.
Do not publish this section until the governing state and legal business jurisdiction have been verified.
18. Changes to These Terms
We may revise these Terms to reflect changes to our products, services, technology, business practices, or legal obligations.
The current version and last-updated date will be posted on this page. Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.
Questions About These Terms?
Contact PureB12 with questions about these Terms, an order, product information, store policies, or account-related matters.